Freelance professional · Houma, LA + Remote

Marketing that connects.Support that follows through.

I help small businesses improve their digital presence and help teams solve the technology issues that slow work down—combining clear communication, practical strategy, and hands-on technical execution.

Discuss a project ↗View résumés ↓
10+Years digital experience
10+Years technical support
84KUsers supported at scale
RemoteAvailable anywhere

01 / Professional Services

Two disciplines.One reliable partner.

Choose the support you need, or bring both sides together for a business that needs marketing work backed by technical know-how.

Digital Marketing

Build a clearer path from attention to action.

Practical marketing for small businesses that need stronger websites, search visibility, customer journeys, and follow-up.

SEO / SEMKeyword ResearchWordPressLanding PagesEmail MarketingSales FunnelsContent StrategyPPC SupportEcommerceConversion Testing
Visit Webicist ↗Download résumé ↓

IT Support

Keep users productive and issues moving.

Dependable remote and desktop support with clear communication, careful troubleshooting, and ownership through resolution.

Tier I / II SupportActive DirectoryMicrosoft 365Windows ServerRDP / TeamViewerAnyDeskVPN / TCP/IPPrinters & EndpointsRemedy / CherwellAsset Management
Download résumé ↓Request support ↗

AI Capabilities

Human judgment, AI-assisted speed.

I use ChatGPT, prompt engineering, and generative AI to support research, content creation, repurposing, message refinement, and workflow automation—then review the work for accuracy, relevance, and brand fit.

ChatGPTPrompt EngineeringAI ContentResearchRepurposingWorkflow AutomationFact-Checking

02 / Experience

Professional workacross both tracks.

A career built around solving problems, communicating clearly, and helping people take the next step.

2016-Present

Houma, LA + Remote

Webicist

Founder & Digital Marketing Consultant

  • Work directly with small-business owners to understand their services, customers, challenges, and marketing goals.
  • Plan and improve SEO, WordPress sites, landing pages, email campaigns, sales funnels, and content.
  • Use testing, performance review, ChatGPT, and AI-assisted workflows to refine messaging and improve execution.
  • Manage projects from discovery and planning through implementation, launch, and ongoing improvements.

Nov 2022-Jul 2024

Bay St. Louis, MS

Jindal Tubular

IT Support Specialist

  • Delivered Tier I/Tier II support for desktops, laptops, printers, mobile devices, phones, and network equipment.
  • Managed Active Directory accounts, password resets, permissions, and IP assignments.
  • Resolved Windows, Microsoft 365, hardware, software, printer, and connectivity issues.
  • Provided RDP, TeamViewer, AnyDesk, asset tracking, and after-hours support.

Mar 2014-Jun 2014

New Orleans, LA

JenCare

IT Support Manager

  • Supported four healthcare facilities, workstation encryption, Active Directory migrations, and Cherwell incident management.

Jul 2013-Mar 2014

New Orleans, LA

Dan Source

Service Desk Technician

  • Supported approximately 84,000 Marine Forces Reserve personnel and civilian users.
  • Resolved Active Directory, Windows, VPN, printer, and software issues while meeting SLA expectations in Remedy.

Nov 2010-Jul 2013

Houma, LA

Shamrock Energy Solutions

IT Technician

  • Supported more than 300 users and built, imaged, upgraded, and deployed Windows workstations.
  • Saved more than $50,000 through equipment refurbishment and redeployment.

03 / Working Style

A practical pathfrom request to result.

The same dependable process works whether the project is a landing page, a marketing funnel, or a technical support issue.

01

Listen

Understand the goal, audience, issue, constraints, and desired outcome.

02

Plan

Turn the priorities into a focused, realistic path forward.

03

Build or Resolve

Create the solution, troubleshoot carefully, and communicate progress.

04

Refine

Review the result, document the work, and improve the next move.

04 / Credentials

Knowledge,verified.

Education

Bachelor of Science in Information Systems

University of New Orleans · New Orleans, Louisiana

Certifications

Technical credentials

CompTIA A+Security+Project+CIW Web FoundationsCIW JavaScript

Digital marketing or IT support

Let’s solve what’s next.Tell me what you need.

Start the conversation ↗jmhellme@yahoo.com(228) 342-2123